Autofilled Placeholders
Inserting placeholder text in confirmation emails ensures a personal touch and that information provided is consistent across all platforms.
Note: Insertion fields insert exact data from other locations within the dashboard. Example: A {{companyWebsite}} insertion field will insert "www.companywebsite.com" not the company name with an embedded hyperlink. Links must be embedded using the formatting toolbar.
What do the placeholders insert in the email?
General Placeholders
{{companyName}}: The company name found in the Company Name field of the Company Details section.
{{companyEmail}}: The company email address found in the Reply-To Email field of the Inbox Details section of the corresponding App Email Template.
{{companyPhone}}: The company phone number found in the Phone Number field of the Notification Settings.
{{companyAddress}}: The company address found in the address fields (Address 1, Address 2, City, State, and Zip Code) of the Company Details.
{{concessionManagerAppLink}}: Inserts a link in the email which delivers the customer to the company's website and triggers a Concession Manager™ modal or pop-up window. Example: www.companywebsite.com/?modalWidget=cm. Hide the URL with a clickable call to action by using this insertion field in the Enter link text box when clicking the hyperlink icon in the text formatting toolbar.
{{customerFirstName}}: The customer's first name as entered in the associated app.
{{customerLastName}}: The customer's last name as entered in the associated app.
{{customerPhoneNumber}}: The customer's phone number as entered in the associated app.
{{customerEmail}}: The customer's email address as entered in the associated app.
{{questionsAnswers}}: The questions selected in the Prospect Qualification Questions section and the customer's responses.
{{replyToEmail}}: The company email address found in the Reply-to Email field of the Notification Settings section.
{{scheduleGenieAppLink}}: Inserts a link in the email that delivers the customer to the company's website and triggers a Schedule Genie™ modal or pop-up window. Example: www.companywebsite.com/?modalWidget=sg. Hide the URL with a clickable call to action by using this insertion field in the Enter link text box when clicking the hyperlink icon in the text formatting toolbar.
Scheduling Module Placeholders
{{appointmentDuration}}: The length of time chosen in the "How long should each appointment be, in minutes?" field of the Calendar Rules section.
{{appointmentTimezone}}: The time zone of the appointment relative to the customer's location.
{{appointmentDate}}: The date of the appointment chosen by the customer from the available dates of the Schedule Genie™ calendar.
{{appointmentTime}}: The time relative to the customer's location of the appointment which was chosen by the customer from the available times displayed on the Schedule Genie™ calendar.
{{appointmentAppleLink}}: A link to create an appointment in an Apple Calendar.
{{appointmentGoogleLink}}: A link to create an appointment in a Google Calendar.
{{appointmentOutlookLink}}: A link to create an appointment in an Outlook Calendar.
Incentive and Promotion Module(s) Placeholders
{{offerText}}: The primary offer text displayed on the Concession Manager™ app and claimed by the customer. This can be found in the Offer field of the Offer Details section.
{{offerDescription}}: The description of the claimed offer displayed on the Concession Manager™ app. This can be found in the Description field of the Offer Details section.
{{offerDisclaimer}}: The disclaimer of the claimed offer found in the Disclaimer link field. This can be found in the Offer Details section.
{{offerFinePrint}}: The fine print, such as eligibility requirements, of the claimed offer found in the Fine print field. This can be found in the Offer Details section.
Income Analysis Placeholders
{{icHouseholdSize}}: The household size or the total number of people expected to live together as chosen by the customer is inserted. To adjust the available options, see the Widget Configuration section of the Income Calculator app.
{{icAnnualIncome}}: The annual income input by the customer.
{{icUnitType}}: The floorplan or unit type selected by the customer. The floorplans available in this drop-down are pulled from those listed in the Floorplans and Current Market Rent section of the Income Calculator app.
Trade-in Estimate Placeholders
{{bpnYear}}: The model year of the vehicle selected by the customer.
{{bpnModel}}: The model or vehicle name reported from a pre-defined drop-down by the customer.
{{bpnMake}}: The vehicle brand or manufacturer as reported by the customer.
{{bpnTrim}}: The trim line or level selected by the customer associated with the make, model, and year of the vehicle.
{{bpnState}}: The state in which the vehicle is registered as reported by the customer.
{{bpnMileage}}: The current or estimated mileage as reported by the customer.
{{bpnCondition}}: The general condition of the vehicle as reported by the customer.
{{bpnEstimateLow}}: The lowest estimated trade-in value of the vehicle determined by the vehicle chosen by the customer and the Low Trade Multiplier in the Customer section of the Best Price Now app.
{{bpnEstimateAverage}}: The average estimated trade-in value of the vehicle determined by the vehicle chosen by the customer and the Average Trade Multiplier in the Customer section of the Best Price Now app.
{{bpnEstimateHight}}: The highest estimated trade-in value of the vehicle determined by the vehicle chosen by the customer and the High Trade Multiplier in the Customer section of the Best Price Now app.
{{bpnIsCustom}}: Inserts the custom vehicle year, make, model, trim, and mileage entered by the customer.
{{bpnPreviousOwners}}: The number of previous owners reported by the customer.
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